Frequently Asked Questions Our FAQ
-
How do I tell if I have a water leak?
Signs of a water leak may include unexplained increases in water bills, water stains on walls or ceilings, musty odors, and the sound of running water when no fixtures are in use. Additionally, you can perform a simple meter test by turning off all water sources and checking if the meter continues to run. If you suspect a leak, call a plumber to conduct an inspection and repair.
-
Why is my water bill rising?
A rising water bill can be indicative of several issues, including leaks, inefficient fixtures, or changes in water usage habits. To identify the cause, check for signs of leaks, monitor your water usage, and consider upgrading to water-efficient appliances and fixtures. Always contact a plumber to conduct a thorough inspection.
-
How can I unclog my bathtub?
A tool like a drain snake or plunger can help unclog your tub, however, refrain from unclogging your bathtub by yourself, contact a plumber for professional assistance.
-
How should I handle an overflowing toilet?
If your toilet is overflowing, turn off the water supply to the toilet by locating the shut-off valve behind or beside the toilet. You can also prevent further overflow by lifting the tank lid and manually closing the flapper to stop water flow. Once the water is under control, contact us to diagnose and fix the issue.
Reviews & Testimonials Hear From Our Happy Customers
-
"Would highly recommend."
Had a plumbing inspection done on a newly purchased home. The information provided was excellent. Gave me a good idea on how to correct existing concerns, some we knew about, some we didn't.
Lamont B. -
"We'll be contacting him again if something comes up. Thank you for your wonderful service!"
John was wonderful. He addressed our plumbing issues, was able to give us a price before repair, and fix all issues in the span of a few hours. He also showed us how to maintain our plumbing to extend the lifetime of appliances/pipes, and the damage he was
Anna K. -
"This company is really great about communicating with their customers!"
They keep you up to date about your appointment and exactly what time the tech would arrive. Our technician, John was very professional and did a great job. Everything is fixed perfect and everything was left clean.
Melissa N. -
"Thanks Randy and the rest of your team!"
Our tech was prompt, professional, and got the job done efficiently and effectively. Communication before arrival was fantastic. Couldn't ask for more--especially since this was the only plumber out of the dozen we contacted who even responded!
Tedd R. -
"Will definitely use Charlotte Plumbing Masters to complete the job."
Diyan Mitev and his assistant were professional, thorough and courteous. They explained the process required for a washing machine faucet replacement very well, and answered all questions.
Sly M. -
"We couldn't be happier!"
He was very knowledgeable, friendly, and we thoroughly enjoyed his visit. We have his card and plan on calling in the future! It was like having a friend over. Beyond excellent experience!
Margaret D. -
"Our technician John was beyond phenomenal."
We had a leak in the wall behind our washer and this being our first homeowner issue John was upbeat, personable, reassuring us this was not our fault, explained every step and even helped reassure us about the homeowners insurance process and made it soun
Amanda M. -
"I will call back for any repairs or renovations we need in the future."
This is my second time using Charlotte Plumbing Masters, and John was the plumber both times. On a previous occasion he installed tank parts for two toilets. He was very fast and did the job right. This time he fixed a leaky faucet.
Rachel
